DEFECTIVE AND DAMAGED ITEMS

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are not tampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.

REFUNDS AND EXCHANGES

In the unlikely event that you are unhappy with your order please don’t hesitate to contact us www.facebook.com/eandjbags.co.nz

If you ordered Personalized Jewelries of E and J Bags NZ Ltd., therefore we cannot offer a refund on a piece unless it is found to be faulty. In certain circumstances we may be able to offer an exchange for another piece.

Upon receipt of items, the ANZ account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

Manufacturer warranties do not cover defects determined to be caused by mishandling, normal wear and tear, and/or due to customer negligence.

Understand that replacement or refunds can be hindered or denied if you fail to notify us of defective or damaged merchandise within the Warranty Period.

WARRANTY CLAIMS

Keep the certificate and receipt to validate Proof of Purchase.

14 days warranty upon issuing the item.

Understand that replacement or refunds can be hindered or denied if you fail to notify us of defective or damaged merchandise within the Warranty Period.

Gold Items weighing TWO (2) grams below are not included in our Warranty Claim.

Customer may be responsible for shipping and handling fees.

Need help?

Contact us at info@eandjbags.co for questions related to refunds and returns.