DELIVERY AND PICK UP
Shipping Schedule: Monday to Saturday (Except Holidays)
Pick Up Schedule: Through an Agreement
E and J Bags NZ Ltd. uses a range of delivery methods and the costs are as follows:
- Postage is $10 (Signature tracking with insurance by NZ Post)
- Shipping 1-3 Days
- Shipping fee for Bags, Shoes, and Watches may differ depends on the size of the parcel.
- You don’t have to pay for shipping if you intend to pick up your orders.
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.
Please note all items shipped by E and J Bags NZ Ltd. via NZ POST must be signed for. Please ensure that you are able to sign for the package at the delivery address provided when placing your order.
PRE-ORDER
With the exception of some of our gold jewelries, some pieces of E and J Bags NZ Ltd. are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewelry purchase and thank you in advance for your patience.
Because all our products are shipped from other Countries in limited batches, we don’t always hold stock of every item. If the jewellery piece you would like to order is not currently in stock, you will see a note at the side of the product that it is ‘Pre-Order’. You will be informed by email if this is the case – and orders can take between 4-6 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any queries, or are in an exceptional hurry please email the team on info@eandjbags.cop.nz and we will do our best to help you.
Any items that are listed as “in stock” on the website will be delivered to you within 7 working days.
RETURNS
We hope you will be absolutely delighted with your new jewelry. If for any reason you are not entirely satisfied with your purchase E and J is happy to offer an exchange or credit note within 14 days of purchase. Alternatively, E and J Bags NZ Ltd will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order. Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:
— Commissioned pieces (bespoke)
— Customized pieces
Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us at:
E and J Bags NZ Ltd
116B Hepburn Road
Gleneden, Auckland,
New Zealand 0602
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.
PROCESSING YOUR REFUND
Upon receipt of the items being returned the ANZ account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).
We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-7 working days to credit your account.14